Hundreds have played Corporate Snakes and Career Ladders around the world – and we like to check in with people. Recently, Stephen spoke by video with Paul Stamper, Senior Client Officer at Ipsos-MORI. Paul was a participant in a new version of our workshop — one designed specifically for agencies or consulting firms who want to improve their client partnership skills.
Stephen: Hi Paul. Thanks for agreeing to chat. It is hard to believe it was six months ago we ran a customized Corporate Snakes and Career Ladders workshop for you and your team. So much has happened since then!
Paul: Yes indeed. We’re all getting used to working in a different way.
Stephen: As you’ll recall we built a special version of our workshop to help you and your colleagues think differently about how you advise and support clients. What was the highlight for you?
Paul: The thing I particularly liked was the gamification and the interactions with imaginary clients. This triggered a lot of conversations and was an excellent and engaging way of getting a discussion going. The competitive element added a frisson to the room.
Stephen: Tell me more?
Paul: Good content and clear learning objectives always help create a great session. But the gaming element lifted it to another level. It made the session memorable as a training experience and helped cement the learning. Individuals, including me, found themselves being challenged in their own thinking and not always reverting to default behaviour, which might not always be the best approach. The concept caught my imagination and was a real eye-opener. It has made me rethink how I deliver training.
Stephen: Thanks, that’s nice to hear. As you know we are working on developing an on-line version of the simulation. What are the key elements you think we should focus on to ensure a similar experience?
Paul: The small group working was a key part for me, and very powerful discussions. There may be things you can simplify to make it easier for people. And I know it sounds strange, but maybe you don’t need the actual Snakes and Ladders board, just keep track of points in a different way.
Stephen: Interesting ideas. Casilda and I will consider them. We’re still in the qual research phase for finding out what works well so watch this space! Meanwhile, can you tell me what is the one tool or approach that stands out for you so far?
Paul: The Trust Equation. It has helped me think about my relationships with clients, and how I develop them to go beyond being a great researcher, to become a great strategic adviser.
Stephen: Glad it was useful. Thank you. In the meantime, tell us a bit about Paul. What do you do outside work? What do you do when you are not working?
Paul: I live in West London and – as you can see behind me via my webcam – I’m a big player of Board games. My current favorite is Terraforming Mars, where you have to develop the Red Planet, while balancing different resources. I guess there’s a parallel with Corporate Snakes and Career Ladders where you have to balance your position on the Board and your reputation with different stakeholders!
Stephen: I’ll have to check it out. Meanwhile thanks again for your time and hope to meet in person sometime soon.
Paul: That would be good. Bye.